Shipping

Shipping and delivery

We ship to US addresses, with tracking on every order. Your shipping cost is shown at checkout before you pay.

Track an orderRead the full policy
Tracked
from dispatch to your door
$70+
orders ship free by standard delivery
US only
for now

How it works

From checkout to your door

  1. Order confirmed

    We email your order confirmation as soon as you check out.

  2. Prepared

    We get your order ready. The delivery estimate on each product page includes this time.

  3. Shipped

    Your tracking link arrives by email as soon as the parcel leaves. Its first update can take a day or two.

  4. Delivered

    To the US address you entered at checkout. Items from one order may arrive on different days.

Good to know

The details, in plain words

  • What shipping costs

    Shown at checkout before you pay. Standard shipping is free on orders of $70 or more, and some products include it in their price.

  • How long it takes

    Each product page shows an estimated delivery window. It is an estimate, not a guarantee, and we email you if your order will take noticeably longer.

  • Tracking

    A tracking link is emailed when your order ships. You can also follow it from your account.

    Your orders

  • Wrong address?

    Email us straight away. We can correct an address until the order ships.

  • Damaged in transit

    Email us within 30 days of delivery with your order number and photos of the item and the box. We replace it or refund you in full, at no cost to you.

  • Lost parcel

    If tracking hasn’t updated for 10 business days, or it says delivered but nothing arrived, email us. We look into it with the carrier and replace it or refund you if it can’t be found.

Questions

Shipping questions

Do you ship outside the United States?

Not yet. For now we ship only to addresses in the United States, and checkout accepts US delivery addresses only.

Will everything in my order arrive together?

Not always. Items in the same order may ship separately and arrive on different days. You get a tracking link for each parcel and never pay extra shipping for this.

Is there a faster shipping option?

If a faster option is available for your order, checkout shows it with its price.

My tracking link shows nothing yet. Is that normal?

Yes. Tracking can take a day or two to show its first update after your order ships.

Still have a shipping question?

Write to us with your order number if you have one. A real person replies, usually within one business day.

Contact supportFull shipping policy