Shipping policy

Tracked US shipping

We ship to addresses in the United States, and every order is tracked from dispatch to your door.

What shipping costs

Your shipping cost is shown at checkout before you pay. Some products include standard shipping in the price, and their product page says so. For everything else, standard shipping is free on orders of $70 or more. If a faster option is available for your order, checkout shows it with its price.

How long it takes

Each product page shows an estimated delivery window for that item. It covers the time we need to prepare your order and the time in transit.

These are estimates, not guarantees. Carrier delays and holidays can add time. If your order will take noticeably longer than shown, we’ll email you.

Tracking

You’ll get a tracking link by email as soon as your order ships. You can also follow your order from your account. Tracking can take a day or two to show its first update.

Orders with more than one item

Items in the same order may ship separately and arrive on different days. You’ll get a tracking link for each parcel, and you’re never charged extra shipping for this.

Where we ship

For now we ship only to addresses in the United States, and checkout accepts US delivery addresses only. We don’t ship internationally yet. If you’re outside the US, email us and we’ll let you know when we start shipping to your country.

Addresses

You can ship to any US delivery address you enter at checkout. Please check your address carefully. If you spot a mistake, email us straight away: we can correct it until the order ships. If a parcel comes back to us because the address was wrong or incomplete, we’ll contact you to arrange delivery again.

Damaged in transit

If your item arrives damaged, email us within 30 days of delivery with your order number and photos of the item and the box. We’ll send a replacement or refund you in full, at no cost to you. See our refund policy for details.

Lost parcels

If tracking hasn’t updated for 10 business days, or your parcel is marked delivered but hasn’t arrived, email us. We’ll look into it with the carrier and send a replacement or refund you if it can’t be found.